Microsoft Teams vs GoToConnect: A Comprehensive Comparison for Business Phone Systems

In today's fast-paced digital landscape, effective communication tools are essential for businesses to thrive. Microsoft Teams and GoToConnect are two popular choices that offer a wide range of features to streamline communication and collaboration within organizations. But which one is the better fit for your specific needs? In this blog post, we will delve into a detailed comparison of Microsoft Teams and GoToConnect, examining their key features, benefits, and drawbacks, to help you make an informed decision on the best communication solution for your business. Whether you're a small startup or a large enterprise, understanding the differences between these platforms is crucial for enhancing productivity and ensuring seamless communication within your team. Let's dive in and explore the strengths and weaknesses of Microsoft Teams and GoToConnect to help you choose the right solution for your organization.

Microsoft Teams Description

Microsoft Teams is a top choice for businesses, big and small, when it comes to all-in-one communication services. It offers features like voice calls, video meetings, messaging, and file sharing, making it great for team collaboration. You can do things like making three-way phone calls, handling calls with features like call parking and transfer, and even have custom on-hold music or messages. It also integrates easily with existing phone services, so you don't have to switch providers.

Microsoft Teams is part of Microsoft 365, which means you get handy tools for managing accounts, phone numbers, and analyzing usage. Plus, it's super convenient to go from a group chat to a video call, and you can do things like share your screen during meetings. It works on major web browsers, Apple devices, and the latest few Android versions. So, it's a versatile choice for keeping your team connected and productive.

GOTOConnect Description

GoToConnect, which used to be called Jive, is a handy cloud-based phone and virtual meeting tool. It lets you make calls, chat, and send texts from your computer or the internet. But it's not just for talking - you can also use it for webinars, online seminars for marketing or training. And when you need to have a live video meeting, it can handle up to 250 people in high definition! You can share your screen, work together, create separate rooms for different discussions, and even check out who's participating.

GoToConnect takes security seriously, with features like call encryption and identity management. It also meets important security rules like SOC Type II and GDPR. If you're on the move, you can use their apps on your iPhone or Android phone to stay connected. The price depends on how many users you have and which features you want, so there are different options to choose from.

Key Features for Microsoft Teams

Secure Virtual Meetings: You can easily set up video chats with anyone, whether they're a member or not, just by sending them a link through email. You can have up to 250 people in the same virtual meeting room, allowing real-time collaboration.

Screen Recording: Meetings can be recorded and saved in the cloud so you can share them with participants later if needed.

Messenger: You can send messages before, during, or after meetings directly to individuals or create group chats to keep multiple people in the loop. Plus, you can add a personal touch with GIFs, emojis, and stickers.

File Sharing: You have secure access to files and folders in real-time from sources like SharePoint, OneDrive, and your computer. You can decide who can access specific files by granting permissions to groups, channels, or individuals.

Interactive Webinars: Host live events and webinars to connect with customers. Simply create a new marketing event, fill in the details, and select attendees who will get a link to join. You can use customer journey features to track attendees and their interactions.

Custom Backgrounds: You can choose from various backgrounds to use during video calls, eliminating the need to hide distracting backgrounds. This feature allows you to project a different screen while on a video call.

Key Features for GOTOConnect

Voice Calls: You can connect with others using various devices like web browsers, laptops, desk phones, iOS, and Android apps. The audio and video quality is top-notch and works with more than 180 desk phone models. Additionally, you can send messages, videos, documents, and more through the chat feature.

Conferencing: You have the flexibility to meet with up to 250 participants, and it supports up to 25 webcams. You can join scheduled meetings directly from a call or chat, send invitations to people in your contact list, create one-time meetings, or set up recurring ones.

Admin Tools: You can create call flows easily using a drag-and-drop interface, showing how calls will be routed. Customize phone greetings and inform customers about your business hours using call-routing schedules. You can also analyze employee performance and communications with detailed reports and dashboards.

Meeting: Hosting virtual meetings is secure with encrypted sessions, meeting locks, and single sign-on. You get HD video quality and built-in audio options, including VoIP and toll, allowing you to have meetings from anywhere without needing to download anything. You can personalize meetings with features like screen and keyboard sharing, drawing tools, and in-meeting chat.

Room Display: You can display meetings in any room size and join them on third-party software without having to download extra apps. You can also sync your Microsoft and Google calendars to join meetings directly from your schedule. A useful whiteboard mode automatically adjusts the projection screen to match the background size.


In conclusion, choosing the right communication and collaboration tool for your business is crucial in today's fast-paced digital world. Microsoft Teams and GoToConnect (formerly Jive) are both strong contenders, each offering a range of features tailored to different organizational needs.

Ultimately, your choice between Microsoft Teams and GoToConnect should align with your specific business requirements and priorities. Consider factors like the size of your organization, preferred features, and budget constraints. By thoroughly assessing the strengths and weaknesses of each platform, you can make an informed decision that enhances productivity and ensures effective communication within your team. Whether you opt for the comprehensive features of Microsoft Teams or the robust voice and video capabilities of GoToConnect, both tools offer valuable solutions for today's communication needs.


As you decide which phone system works best for you, it’s important to have an IT provider who’s unbiased and helps you pick the one that’s right for your business. Contact us to learn how we can help you protect your business and your clients.

Popular posts from this blog

Voice Cloning – A Growing Cybersecurity Threat

Challenges emerge in the ever-evolving landscape of cybersecurity, just when one believes they have a firm grasp on managing diverse digital risks. We would like to shed light on a rising concern known as voice cloning. This advanced technique employs artificial intelligence (AI) to replicate an individual's voice and manipulate it to articulate any desired message. However, as we delve deeper into this technology, it becomes apparent that its implications carry significant risks. The dangers associated with voice cloning are increasingly being acknowledged, prompting a need for heightened awareness and vigilance.