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   RCS support packages

       No matter what your IT needs, RCS has a plan that is right for you.

 

  Essential  Advanced Premium
Support      
Remote Help Desk Support    ✔️ * ✔️ ✔️
24 x 7 Network Infrastructure Monitoring ✔️ ✔️ ✔️
Online Support Portal ✔️ ✔️ ✔️
Onsite Support     ✔️ ** ✔️ ✔️
       
Management and Strategy      
Dedicated Account Management ✔️ ✔️ ✔️
Strategic Technology Planning ✔️ ✔️ ✔️
Contract and Vendor Management ✔️ ✔️ ✔️
Weekly Reports and KPIs   ✔️ ✔️
Quarterly Business Review ✔️ ✔️ ✔️
Quarterly Risk Analysis ✔️ ✔️ ✔️
Asset & Inventory Management ✔️ ✔️ ✔️
IT Budget Preparation ✔️ ✔️ ✔️
IT Documentation ✔️ ✔️ ✔️
       
Services      
Procurement Services ✔️ ✔️ ✔️
Quarterly User Product and Technical Training   ✔️ ✔️
Unlimited Access to Training Library and Recorded Webinars     ✔️
Monthly Onsite Scheduled Visits     ✔️
       
Security      
Managed OS Security patching ✔️ ✔️ ✔️
Desktop and Server Anti-virus Protection ✔️ ✔️ ✔️
Data Backup Management ✔️ ✔️ ✔️
Email Spam Protection     ✔️
Email Advanced Threat and Phishing Protection     ✔️
Email Encryption     ✔️
Website Content Filtering     ✔️
Dark Web Scanning     ✔️
Password Management Tools     ✔️
Multi-Factor Authentication     ✔️
Single Sign-On     ✔️
Identity Protection     ✔️
Data Loss Prevention     ✔️
User Security Awareness Training     ✔️
Computer Encryption     ✔️

                                                                        *Terms and Conditions Apply

                                                             **Charged Hourly       

                                        

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