ceo

JEFFREY TEBELE.

Our Founder/CEO

For more than 20 years, RCS Professional founder and CEO, Jeffrey Tebele has provided top-notch IT support services to small and medium businesses in the New York tri-state area.

As a teen in the late '80s, Jeffrey found his passion for IT solutions while working at his dad’s midtown Manhattan electronics store on 32nd Street. After graduating from Boston University with a business degree in finance, he found great success in servicing and repairing PC’s and printers at Rockwell Computer and Software; which was a partnership with his two brothers Charlie and Elliot. He started RCS Professional Services in 1999 with a focus on customer satisfaction and technology solutions for each individual client.

Outside of the office, Jeffrey is a dedicated Phish Phan and can be found catching their tour shows whenever he can. He also enjoys eating pizza and spending time with his wife and four kids at their home in Brooklyn.​

OUR TEAM.

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NORMAN DWEK.
CIO & SECURITY SOLUTIONS ARCHITECT

Bio

Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman's IT roots started when he founded his own internet music company called iJockey before beginning his "real" career in IT as a sales-associate at RCS back in RCS's formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.

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TIM HEFFERNAN.
DIRECTOR OF TECHNICAL OPERATIONS

Bio

Call him Timothy, Tim, Timmy, or any variation of the three; just don’t enter a paintball competition with him. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.

Certifications-
- CompTIA A+ - CompTIA Network+ - CompTIA Security+
- Cisco Meraki Network Operator - Microsoft Certified Professional
- Microsoft Certified Solutions Associate (MCSA) Server 2016

- Microsoft Certified Azure Fundamentals - Microsoft Certified Azure Administrator -Microsoft Certified: Identity and Access Administrator Associate  -Cisco Certified Network Associate (CCNA)

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CHLOE BECK.
TECHNICAL ACCOUNT MANAGER

Bio

Originally from Florida, Chloe is excited to be living out her dream of living in New York. A graduate of Pace University, she loves watching old movies (anything with Cary Grant), exploring the city, and people-watching. Her bucket list includes sampling every single veggie burger in New York; apparently, the Impossible burger is the best one she’s eaten yet. Having begun as our marketing intern and quickly advancing to Procurement Coordinator, and now Technical Account Manager, Chloe is an integral part of the RCS team!

Certifications-
- Cisco Networking: On-Premise and Cloud Solutions
- Cisco Sales
- Microsoft365 Fundamentals

- Microsoft Certified Azure Fundamentals

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ESTHER DEUTSCH.
OPERATIONS MANAGER

Bio

Esther holds a Masters degree in Social Work from Fordham University and a Bachelor's degree in Business from Bellevue University. She is passionate about bringing her business background and love of people to the RCS team as well as to her role as an adjunct teacher at Lackawanna College. A native Pennsylvanian, she loves exploring the city and can often be found people-watching or drinking coffee somewhere in New York City.

Certifications-
- Cyber-Security Fundamentals for Sales

-Certified Dell Approved Sonicwall and Security Systems Sales Representative

-Marketing on LinkedIn: The Sophisticated Marketer's Guide

-Measuring Company Culture (LinkedIn Learning)

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MILEN CHANG.
BOOKKEEPER

Bio

Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.

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Eric Michael Peterson.
Help Desk Manager

Bio

Eric has an Associate of Applied Science in Multi-disciplinary Technology and is currently completing a Bachelor of Science in Cybersecurity. He currently lives in Atlanta, Georgia with his wife and 3 kids. Previously, they lived in Tampa, Florida, and before that in Hawaii, his last duty station in the Marines. Outside of work, Eric is passionate about hiking and spending time with his wife and kids.

Certifications-

- Comptia A+
- Comptia Network+
- Comptia Security+

- Comptia CySA+ (Cybersecurity Analyst)

- Microsoft Certified Azure Fundamentals

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ERIC WARREN.
PROJECT ENGINEER

Bio

A Georgia native, Eric recently joined our team to fill our newest role of Triage Tech. Eric is the guy who makes sure your issues are getting responded to in a timely manner and that we are delivering the most, effective and efficient service possible. When he is not working, Eric can be found playing video games, trying new recipes in the kitchen, and spending time with his fiance.

Certifications-
- A+

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RALPH SHALOM.
Project Engineer

Bio

Ralph is currently pursuing a degree in Computer Engineering Technology and minoring in Electro-Engineering. He is the youngest of six and is the best uncle, at least according to his four-year-old niece. When he’s not troubleshooting, Ralph loves to cook and bake and hopes to become a coder someday.

Certifications-
- Network Pro (equivalent to Comptia Network+)
- PC Pro (equivalent to Comptia A +)
- Cisco for Business Certified Professional
- Microsoft Certified Professional

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Jack Rouleau.
Technical Account Coordinator

Bio

Jack Rouleau is a Georgia native and obtained his bachelor's degree in Cybersecurity at Georgia State University. He loves working with people and learning about all things technology. Jack's favorite hobbies include backpacking in the national parks and traveling to new and unique places abroad. In his free time, he likes to go to the gym, work on his custom-built PC, and play guitar --- He's a huge Van Halen fan!

Certifications-
- CompTIA Security+

- CompTIA A+

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HARRIS GRIFFIN.
HELP DESK ANALYST

Bio

Harris Griffin hails from Oakland, CA, and now resides in Georgia. He has a background in networking and technical training. Harris's hobbies include playing video games such as Apex Legends and watching anime like Attack on Titan and Bleach. Harris has three sisters making him the only male in his family.

Certifications-
-A+

-Cisco Certified Network Associate (CCNA)

 

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AHMAD ABDULWAHID.
HELP DESK ANALYST

Bio

A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) as well as a former black belt martial artist.

Certifications-
- A+CompTIA -Security+ -CompTIA Network+

- Microsoft Certified Azure Fundamentals

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FELIPE CAMILO.
HELP DESK ANALYST

Bio

Felipe holds a degree in Technology from NYC College of Technology. Some of his hobbies include playing video games, working out, and Anime. Felipe was born and raised in Front Royal, Virginia but moved to New York City at the age of 4 and has been living here since.

Certifications-
-CompTia A+ -ComptTia Net+

-Microsoft Certified Security, Compliance, and Identity Fundamentals 

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Chris Rickard.
Help Desk Analyst

Bio

Chris comes from a musical family. His first "career" of sorts was as a freelance musician and music instructor. Through teaching music, he learned about the musical instrument repair trade and took classes at Minnesota Southeast technical college. Chris then worked with Ponce de Leon music in Cumming for the past 6 years. There, he picked up a hobby of tinkering with things and became a handyman of sorts. While Chris has been a computer person his entire life since his father works in IT, he decided to make a career in it a few years back and has since become certified in multiple areas of IT.

Certifications-

- CompTIA A+

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Jack Martinez.
HELP DESK ANALYST

Bio

Jack M. joins our on-site team as a computer technician. He is a graduate of NYU's Tandon School of Engineering with a degree in Computer Science and a minor in CyberSecurity. He likes to go rock climbing and tinker with PC hardware.

Certifications-
- CompTIA A+

- Network+ 

-Security+            

-GSEC Security Essentials                 

-GCIH GIAC Certified Incident Handler       

-GIAC Certified Intrusion Analyst (GCIA)                                                                                    

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Bryan Matute.
Help Desk Analyst

Bio

Bryan Matute joins our on-site team as a computer technician. Bryan is a first-generation American. He has two siblings and a pet cat named Jay C.

Some of Bryan's hobbies include going to the gym, taking walks in the park, and exploring new places/ traveling. Bryan graduated from the New York City College of Technology.

Certifications-
- A+ (in progress)

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NICK ESPINOSA.
Help Desk Analyst

Bio

Nick brings his passion for life and technology to everything he touches. A graduate of the University of North Georgia, (UNG), he's built multiple computers for friends and family and has really enjoyed the process. Nick's extra money always goes toward upgrades for his computer though he says that this makes it hard for his family to get him gifts as they’re not very technologically literate.

Certifications-
- A+

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THOMAS RIDEOUT.
HELP DESK ANALYST

Bio

Thomas was born in Rhode Island and later moved to Massachusetts and then finally Georgia where he resides now. He took interest in culinary arts in high school and obtained a couple of certifications in the field; (ProStart) and (Serve safe). 

Thomas met his wife in his senior year of high school. They have been together for 12 years and have 2 beautiful girls. Outside of tech, his passions include cars, gaming, and BBQs.

Certifications-
- Comptia A+

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Robert Page.
Help Desk Analyst

Bio

Robert is a big gamer/ star wars nerd. He is originally from California but lived in Georgia most of his life. 

Robert's hobbies include anything Sci-Fi/Fantasy and gaming and he's always loved history, and science, as well as engaging in deep conversation!

Certifications-
- A+ (in progress)

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Richard Louis.
Help Desk Analyst

Bio

Richard is a college graduate with a Bachelor of Arts degree in Economics. Richard possesses an in-depth knowledge of processes and technologies. Outside of work, Richard's hobbies include gaming, reading, and watching True Crime.

Certifications-
- A+ CompTIA Security +, CompTIA Network+

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Alex Espinosa.
Procurement Coordinator

Bio

Alex graduated from the University of North Georgia with a degree in Healthcare Information. She loves to read, has a cat named Biscuit, and happens to be married to Nick, one of our Help-Desk Engineers. 

Certifications-
- CompTIA A+ (in progress)

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JAMIE VARGAS.
Marketing Coordinator

Bio

Jamie is a graduate of Florida Gulf Coast University and holds a bachelor's Degree in Interdisciplinary Entrepreneurship. She is certified in Google Analytics and Advanced Google Analytics and comes to RCS with experience working in Social Media Marketing. Her hobbies include playing with her adorable puppy.

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what
our clients say.

RCSProfessionalServices
  • RCS is always quick to respond to our needs and ensures that they are doing all that they can to make things better for our network. The RCS is always friendly, as well as honest in their assessment of a particular situation. They always find a solution!
    Chipper

    Chipper
    Sedlmayr & Associates, P.C.

  • RCS offers us an invaluable service. They always get the job done in the most reliable and efficient way. Everything they do is five star.
    Florence

    Florence
    Westminster Kennel Club.

  • RCS cut our costs by 40 %. They saved us a ton of money. Their service is super-good; they are always putting our company and needs first and then figuring out how to make money after.
    Morris

    Morris
    Now and Zen PR

  • RCS was the architect and implementer of our IT solution. After an analysis of our existing systems, they outlined a new structure that afforded us more security, as well as speed and reliability. Their responsiveness and proactive planning, as well as ongoing monitoring, has ensured that our staff can work efficiently both in the office and remotely.
    Carol

    Carol
    The Book Report Network Inc.

  • As a small UK business expanding into America, we needed IT support from day one that would enable us to focus on doing what we do best, rather than spending all day on the phone with IT consultants. RCS was recommended to us and we couldn’t be happier with the excellent support they have given us. RCS has some of the best IT consultants I have ever worked with, in 20 years in the business
    Dan

    Dan
    One Search

  • I have been using RCS for 15 years and I can't say enough good things. They are priced well, efficient, timely, and really care about our business.
    Eli

    Eli
    Cutie Pie Baby