Our Founder/CEO
For more than 20 years, RCS Professional founder and CEO, Jeffrey Tebele has provided top-notch IT support services to small and medium businesses in the New York tri-state area.
As a teen in the late '80s, Jeffrey found his passion for IT solutions while working at his dad’s midtown Manhattan electronics store on 32nd Street. After graduating from Boston University with a business degree in finance, he found great success in servicing and repairing PC’s and printers at Rockwell Computer and Software; which was a partnership with his two brothers Charlie and Elliot. He started RCS Professional Services in 1999 with a focus on customer satisfaction and technology solutions for each individual client.
Outside of the office, Jeffrey is a dedicated Phish Phan and can be found catching their tour shows whenever he can. He also enjoys eating pizza and spending time with his wife and four kids at their home in Brooklyn.
NORMAN DWEK.
CIO & SECURITY SOLUTIONS ARCHITECT
Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman's IT roots started when he founded his own internet music company called iJockey before beginning his "real" career in IT as a sales-associate at RCS back in RCS's formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.
TIM HEFFERNAN.
DIRECTOR OF TECHNICAL OPERATIONS
Call him Timothy, Tim, Timmy, or any variation of the three; just don’t enter a paintball competition with him. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.
Certifications-
- Comptia A+
- Comptia Network+
- Cisco Meraki Network Operator
- Microsoft Certified Professional
- Microsoft Certified Solutions Associate (MCSA) Server 2016
- Microsoft Certified Azure Fundamentals
- Microsoft Certified Azure Administrator
CHLOE BECK.
TECHNICAL ACCOUNT MANAGER
Originally from Florida, Chloe is excited to be living out her dream of living in New York. A graduate of Pace University, she loves watching old movies (anything with Cary Grant), exploring the city, and people-watching. Her bucket list includes sampling every single veggie burger in New York; apparently, the Impossible burger is the best one she’s eaten yet. Having begun as our marketing intern and quickly advancing to Procurement Coordinator, and now Technical Account Manager, Chloe is an integral part of the RCS team!
ESTHER DEUTSCH.
OPERATIONS MANAGER
Esther holds a Masters degree of Social Work from Fordham University and a Bachelor's degree in Business from Bellevue University. She is passionate about bringing her business background and love of people to the RCS team as well as to her role as an adjunct teacher at Lackawanna College. A native Pennsylvanian, she loves exploring the city and can often be found people-watching or drinking coffee somewhere in New York City.
Certifications-
- Cyber-Security Fundamentals for Sales
-Certified Dell Approved Sonicwall and Security Systems Sales Representative
MILEN CHANG.
BOOKKEEPER
Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.
Monica Valentini.
Procurement Coordinator
Monica, our former Marketing intern, and now Procurement Coordinator is a graduate of Ohio State University, go Buckeyes! She's an avid viewer of The Great British Baking Show and loves to travel so she is hoping (along with the rest of us :) that things will soon allow for her to do so. Monica is also really passionate about environmental justice and ice cream --- strawberry flavored of course.
JESSE MATTOX.
SENIOR SYSTEMS ENGINEER
Jesse studied Materials Engineering at The University of Alabama- Birmingham. After working at RCS's NY office for 2 years, his move to Atlanta, GA prompted the company to set up a remote tech team, which he led for some time before becoming a Senior Systems Engineer. Jesse brings extensive experience dealing with a multitude of areas within IT. Some of his specialties include deploying Meraki networks and building out Azure and Cloud solutions. Besides spending time with his wife and kids, Jesse is an avid golfer.
Certifications-
- Comptia A+
- Microsoft Certified Solutions Associate (MCSA) 2012
- Microsoft Certified Solutions Associate (MCSA) Server 2016
- Microsoft Cerified Azure Administrator
OMAR AHMED.
SENIOR PROJECT ENGINEER
Omar, our Senior Project Engineer, has B.A, in computer science from City College and an A.A. degree in computer technology as well as over 20 years of experience in the IT field. He has worked with Microsoft DOS, Novell, and Active Directory, as well as all versions of Windows and Exchange and performed countless migrations to/ from Dropbox and Box. Omar resides in Teaneck, NJ with his wife and three children and loves to go canoeing.
Certifications-
- Comptia A+
- Comptia Network+
- Microsoft Certified Solutions Associate (MCSA) 2012
-Microsoft Certified Azure Administrator
RALPH SHALOM.
SYSTEM ENGINEER
Ralph is currently pursuing a degree in Computer Engineering Technology and minoring in Electro-Engineering. He is the youngest of six and is the best uncle, at least according to his four-year-old niece. When he’s not troubleshooting, Ralph loves to cook and bake and hopes to become a coder someday.
Certifications-
- Network Pro (equivalent to Comptia Network+)
- PC Pro (equivalent to Comptia A +)
- Cisco for Business Certified Professional
- Microsoft Certified Professional
ALBERT LOUIS JR..
HELP DESK ANALYST
Albert Louis Jr, or AJ as he prefers to be called, began his technical training at Per Scholas university, where he was honored as their Valedictorian and Core Values Honoree. He has a special interest in cloud computing and architecture and is a big comic book nerd.
Certifications-
- A+
- Net+
AHMAD ABDULWAHID.
HELP DESK ANALYST
A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) as well as a former black belt martial artist.
Certifications-
- A+
-CompTIA Network+
FELIPE CAMILO.
HELP DESK ANALYST
Felipe holds a degree in Technology from NYC College of Technology. Some of his hobbies include playing video games, working out, and Anime. Felipe was born and raised in Front Royal, Virginia but moved to New York City at the age of 4 and has been living here since.
Certifications-
- A+
-Net+
ERIC WARREN.
HELP DESK ANALYST
A Georgia native, Eric recently joined our team to fill our newest role of Triage Tech. Eric is the guy who makes sure your issues are getting responded to in a timely manner and that we are delivering the most, effective and efficient service possible. When he is not working, Eric can be found playing video games, trying new recipes in the kitchen, and spending time with his fiance.
Certifications-
- A+
Nathan Gunderson.
HELP DESK ANALYST
Nathan joins our on-site team as a computer technician. He is a former Chef at the MET and Reconnaissance Scout in the US Army. Nathan is completing his schooling at the New York City College of Technology pursuing a degree in networking in cyber-security. Certifications: Network+ and -Security+
NICK ESPINOSA.
TRIAGE TECHNICIAN
Nick brings his passion for life and technology to everything he touches. A graduate of the University of North Georgia, (UNG), he's built multiple computers for friends and family and has really enjoyed the process. Nick's extra money always goes toward upgrades for his computer though he says that this makes it hard for his family to get him gifts as they’re not very technologically literate.
Ariel Bloom.
Marketing Intern
Ariel is a graduate of The University of Cincinnati and holds a degree in Marketing and International Business. She comes to RCS with experience working for Honda and a sports technology startup. Her hobbies include training future service dogs.
Questions for you, Just fill out the form below.
("I have no idea" is a perfectly legitimate answer.)
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CORPORATE OFFICE
244 East 58th Street, 5th Floor
New York, NY 10022
Office: 212-532-9111
701 Whitlock Ave SW, Unit K48
Marietta, GA 30064
Office: 404-900-9854
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