Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman's IT roots started when he founded his own internet music company called iJockey before beginning his "real" career in IT as a sales-associate at RCS back in RCS's formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.

Call him Timothy, Tim, Timmy, or any variation of the three; just don’t enter a paintball competition with him. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.

Certifications-
- CompTIA A+ - CompTIA Network+
- Cisco Meraki Network Operator - Microsoft Certified Professional
- Microsoft Certified Solutions Associate (MCSA) Server 2016

- Microsoft Certified Azure Fundamentals - Microsoft Certified Azure Administrator  -Cisco Certified Network Associate (CCNA)

Originally from Florida, Chloe is excited to be living out her dream of living in New York. A graduate of Pace University, she loves watching old movies (anything with Cary Grant), exploring the city, and people-watching. Her bucket list includes sampling every single veggie burger in New York; apparently, the Impossible burger is the best one she’s eaten yet. Having begun as our marketing intern and quickly advancing to Procurement Coordinator, and now Technical Account Manager, Chloe is an integral part of the RCS team!

Certifications-
- Cisco Networking: On-Premise and Cloud Solutions
- Cisco Sales
- Microsoft365 Fundamentals

- Microsoft Certified Azure Fundamentals

Esther holds a Masters degree of Social Work from Fordham University and a Bachelor's degree in Business from Bellevue University. She is passionate about bringing her business background and love of people to the RCS team as well as to her role as an adjunct teacher at Lackawanna College. A native Pennsylvanian, she loves exploring the city and can often be found people-watching or drinking coffee somewhere in New York City.

Certifications-
- Cyber-Security Fundamentals for Sales

-Certified Dell Approved Sonicwall and Security Systems Sales Representative

Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.

Rose is a New Jersey native and former Combat Medic of the United States army. She earned her Bachelors's degree in Finance as well as another Bachelors's in Management Information Systems with a minor in Social Work from Fayetteville State University. Rose also holds a Masters in Quantitative Management from Duke University. Since moving to Atlanta, Rose discovered that her favorite hobby is spending time at Piedmont Park. She is also a gamer who firmly believes that Sims players are gamers too. Rose's professional affiliations include being a member of the SFSP (Society of Financial Services Professionals) 

Certifications-
- Google Project Management -Certified Associate Application Consultant Business Process Integration S/4 Hana 1709  -Google Information Technology Support -Chartered Financial Consultant Designation (in progress)

Omar, our Senior Project Engineer, has B.A, in computer science from City College and an A.A. degree in computer technology as well as over 20 years of experience in the IT field. He has worked with Microsoft DOS, Novell, and Active Directory, as well as all versions of Windows and Exchange and performed countless migrations to/ from Dropbox and Box. Omar resides in Teaneck, NJ with his wife and three children and loves to go canoeing.

Certifications-
- Comptia A+
- Comptia Network+
- Microsoft Certified Solutions Associate (MCSA) 2012

-Microsoft Certified Azure Administrator

Ralph is currently pursuing a degree in Computer Engineering Technology and minoring in Electro-Engineering. He is the youngest of six and is the best uncle, at least according to his four-year-old niece. When he’s not troubleshooting, Ralph loves to cook and bake and hopes to become a coder someday.

Certifications-
- Network Pro (equivalent to Comptia Network+)
- PC Pro (equivalent to Comptia A +)
- Cisco for Business Certified Professional
- Microsoft Certified Professional

Harris Griffin hails from Oakland, CA, and now resides in Georgia. He has a background in networking and technical training. Harris's hobbies include playing video games such as Apex Legends and watching anime like Attack on Titan and Bleach. Harris has three sisters making him the only male in his family.

Certifications-
-A+

-Cisco Certified Network Associate (CCNA)

A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) as well as a former black belt martial artist.

Certifications-
- A+

-CompTIA Network+

- Microsoft Certified Azure Fundamentals

Felipe holds a degree in Technology from NYC College of Technology. Some of his hobbies include playing video games, working out, and Anime. Felipe was born and raised in Front Royal, Virginia but moved to New York City at the age of 4 and has been living here since.

Certifications-
- A+

-Net+

A Georgia native, Eric recently joined our team to fill our newest role of Triage Tech. Eric is the guy who makes sure your issues are getting responded to in a timely manner and that we are delivering the most, effective and efficient service possible. When he is not working, Eric can be found playing video games, trying new recipes in the kitchen, and spending time with his fiance.

Certifications-
- A+

Nathan joins our on-site team as a computer technician. He is a former Chef at the MET and Reconnaissance Scout in the US Army. Nathan is completing his schooling at the New York City College of Technology pursuing a degree in networking in cyber-security         

Certifications-
- Network+ 

-Security+            

-GSEC Security Essentials                 

-GCIH GIAC Certified Incident Handler       

-GIAC Certified Intrusion Analyst (GCIA)                                                                                    

Nick brings his passion for life and technology to everything he touches. A graduate of the University of North Georgia, (UNG), he's built multiple computers for friends and family and has really enjoyed the process. Nick's extra money always goes toward upgrades for his computer though he says that this makes it hard for his family to get him gifts as they’re not very technologically literate.

Certifications-
- A+

Tarek majored in English as he had aspirations of becoming an English professor until he decided to switch paths and pursue a career in I.T. instead after finishing his M.A. He is half Egyptian and half Colombian and is close with both sides of his family, including his one and only brother. Tarek's hobbies include watching movies, reading fiction and non-fiction, playing video games, and spending time in nature.

Certifications-
- A+

-Network+

Eric has an Associate of Applied Science in Multi-disciplinary Technology and is currently completing a Bachelor of Science in Cybersecurity. He currently lives in Atlanta, Georgia with his wife and 3 kids. Previously, they lived in Tampa, Florida, and before that in Hawaii, his last duty station in the Marines. Outside of work, Eric is passionate about hiking and spending time with his wife and kids.

Certifications-

- Comptia A+
- Comptia Network+
- Comptia Security+

- Microsoft Certified Azure Fundamentals

A Marietta native, Adam attended Kennesaw State University for 1.5 years and then completed his Computer Science Degree at the University of Georgia. Adam loves to play video games - like League of Legends, Guild Wars 2, and Civilization 5. He also enjoys camping and fishing with his friends and family. His favorite trip so far was a guided flyfishing trip he took on the Flathead River in Montana. Adam's long-term goals include taking on gardening and caring for livestock - specifically sheep!

Certifications-

- Comptia A+

Jack Rouleau is a Georgia native currently completing his bachelor's degree in Cybersecurity at Georgia State University. He loves working with people and learning about all things technology. Jack's favorite hobbies include backpacking in the national parks and traveling to new and unique places abroad. In his free time, he likes to go to the gym, work on his custom-built PC, and play guitar --- He's a huge Van Halen fan!

Certifications-
- CompTIA Security+

- CompTIA A+

Ariel is a graduate of The University of Cincinnati and holds a degree in Marketing and International Business. She comes to RCS with experience working for Honda and a sports technology startup. Her hobbies include training future service dogs.