ceo

JEFFREY TEBELE.

Our Founder/CEO

For more than 20 years, RCS Professional founder and CEO, Jeffrey Tebele has provided top-notch IT support services to small and medium businesses in the New York tri-state area.

As a teen in the late '80s, Jeffrey found his passion for IT solutions while working at his dad’s midtown Manhattan electronics store on 32nd Street. After graduating from Boston University with a business degree in finance, he found great success in servicing and repairing PC’s and printers at Rockwell Computer and Software; which was a partnership with his two brothers Charlie and Elliot. He started RCS Professional Services in 1999 with a focus on customer satisfaction and technology solutions for each individual client.

Outside of the office, Jeffrey is a dedicated Phish Phan and can be found catching their tour shows whenever he can. He also enjoys eating pizza and spending time with his wife and four kids at their home in Brooklyn.​

OUR TEAM.

Norman Dwek-1

NORMAN DWEK.
CIO & SECURITY SOLUTIONS ARCHITECT

Bio

Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman's IT roots started when he founded his own internet music company called iJockey before beginning his "real" career in IT as a sales-associate at RCS back in RCS's formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.

tim

TIM HEFFERNAN.
DIRECTOR OF TECHNICAL OPERATIONS

Bio

Call him Timothy, Tim, Timmy, or any variation of the three; just don’t enter a paintball competition with him. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.

Certifications-
- CompTIA A+ - CompTIA Network+
- Cisco Meraki Network Operator - Microsoft Certified Professional
- Microsoft Certified Solutions Associate (MCSA) Server 2016

- Microsoft Certified Azure Fundamentals - Microsoft Certified Azure Administrator  -Cisco Certified Network Associate (CCNA)

chloe-1

CHLOE BECK.
TECHNICAL ACCOUNT MANAGER

Bio

Originally from Florida, Chloe is excited to be living out her dream of living in New York. A graduate of Pace University, she loves watching old movies (anything with Cary Grant), exploring the city, and people-watching. Her bucket list includes sampling every single veggie burger in New York; apparently, the Impossible burger is the best one she’s eaten yet. Having begun as our marketing intern and quickly advancing to Procurement Coordinator, and now Technical Account Manager, Chloe is an integral part of the RCS team!

Certifications-
- Cisco Networking: On-Premise and Cloud Solutions
- Cisco Sales
- Microsoft365 Fundamentals

 

 

 

Esther Deutsch

ESTHER DEUTSCH.
OPERATIONS MANAGER

Bio

Esther holds a Masters degree of Social Work from Fordham University and a Bachelor's degree in Business from Bellevue University. She is passionate about bringing her business background and love of people to the RCS team as well as to her role as an adjunct teacher at Lackawanna College. A native Pennsylvanian, she loves exploring the city and can often be found people-watching or drinking coffee somewhere in New York City.

Certifications-
- Cyber-Security Fundamentals for Sales

-Certified Dell Approved Sonicwall and Security Systems Sales Representative

Milen Chang

MILEN CHANG.
BOOKKEEPER

Bio

Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.

Rose Darensberg

Rose Darensberg.
Procurement Coordinator

Bio

Rose is a New Jersey native and former Combat Medic of the United States army. She earned her Bachelors's degree in Finance as well as another Bachelors's in Management Information Systems with a minor in Social Work from Fayetteville State University. Rose also holds a Masters in Quantitative Management from Duke University. Since moving to Atlanta, Rose discovered that her favorite hobby is spending time at Piedmont Park. She is also a gamer who firmly believes that Sims players are gamers too. Rose's professional affiliations include being a member of the SFSP (Society of Financial Services Professionals) 

Certifications-
- Google Project Management -Certified Associate Application Consultant Business Process Integration S/4 Hana 1709  -Google Information Technology Support -Chartered Financial Consultant Designation (in progress)

Omar Ahmed-1

OMAR AHMED.
SENIOR PROJECT ENGINEER

Bio

Omar, our Senior Project Engineer, has B.A, in computer science from City College and an A.A. degree in computer technology as well as over 20 years of experience in the IT field. He has worked with Microsoft DOS, Novell, and Active Directory, as well as all versions of Windows and Exchange and performed countless migrations to/ from Dropbox and Box. Omar resides in Teaneck, NJ with his wife and three children and loves to go canoeing.

Certifications-
- Comptia A+
- Comptia Network+
- Microsoft Certified Solutions Associate (MCSA) 2012

-Microsoft Certified Azure Administrator

ralph

RALPH SHALOM.
SYSTEM ENGINEER

Bio

Ralph is currently pursuing a degree in Computer Engineering Technology and minoring in Electro-Engineering. He is the youngest of six and is the best uncle, at least according to his four-year-old niece. When he’s not troubleshooting, Ralph loves to cook and bake and hopes to become a coder someday.

Certifications-
- Network Pro (equivalent to Comptia Network+)
- PC Pro (equivalent to Comptia A +)
- Cisco for Business Certified Professional
- Microsoft Certified Professional

Harris Griffin (4) (1)

HARRIS GRIFFIN.
HELP DESK ANALYST

Bio

Harris Griffin hails from Oakland, CA, and now resides in Georgia. He has a background in networking and technical training. Harris's hobbies include playing video games such as Apex Legends and watching anime like Attack on Titan and Bleach. Harris has three sisters making him the only male in his family. He is engaged and has a daughter named Harmoni - after his love for music.

Certifications-
-Cisco Certified Network Associate (CCNA)

ahmad

AHMAD ABDULWAHID.
HELP DESK ANALYST

Bio

A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) as well as a former black belt martial artist.

Certifications-
- A+

-CompTIA Network+

- Microsoft Certified Azure Fundamentals

felipe

FELIPE CAMILO.
HELP DESK ANALYST

Bio

Felipe holds a degree in Technology from NYC College of Technology. Some of his hobbies include playing video games, working out, and Anime. Felipe was born and raised in Front Royal, Virginia but moved to New York City at the age of 4 and has been living here since.

Certifications-
- A+

-Net+

eric warren

ERIC WARREN.
HELP DESK ANALYST

Bio

A Georgia native, Eric recently joined our team to fill our newest role of Triage Tech. Eric is the guy who makes sure your issues are getting responded to in a timely manner and that we are delivering the most, effective and efficient service possible. When he is not working, Eric can be found playing video games, trying new recipes in the kitchen, and spending time with his fiance.

Certifications-
- A+

Nathan

Nathan Gunderson.
HELP DESK ANALYST

Bio

Nathan joins our on-site team as a computer technician. He is a former Chef at the MET and Reconnaissance Scout in the US Army. Nathan is completing his schooling at the New York City College of Technology pursuing a degree in networking in cyber-security         

Certifications-
- Network+ 

-Security+            

-GSEC Security Essentials                 

-GCIH GIAC Certified Incident Handler       

-GIAC Certified Intrusion Analyst (GCIA)                                                                                    

Nick

NICK ESPINOSA.
Help Desk Analyst

Bio

Nick brings his passion for life and technology to everything he touches. A graduate of the University of North Georgia, (UNG), he's built multiple computers for friends and family and has really enjoyed the process. Nick's extra money always goes toward upgrades for his computer though he says that this makes it hard for his family to get him gifts as they’re not very technologically literate.

Certifications-
- A+

Jesse Mattox (2) (1)

Tarek Sobhy.
Help Desk Analyst

Bio

Tarek majored in English as he had aspirations of becoming an English professor until he decided to switch paths and pursue a career in I.T. instead after finishing his M.A. He is half Egyptian and half Colombian and is close with both sides of his family, including his one and only brother. Tarek's hobbies include watching movies, reading fiction and non-fiction, playing video games, and spending time in nature.

Certifications-
- A+

-Network+

Eric Michael Peterson (1)

Eric Michael Peterson.
Help Desk Analyst

Bio

Eric has an Associate of Applied Science in Multi-disciplinary Technology and is currently completing a Bachelor of Science in Cybersecurity. He currently lives in Atlanta, Georgia with his wife and 3 kids. Previously, they lived in Tampa, Florida, and before that in Hawaii, his last duty station in the Marines. Outside of work, Eric is passionate about hiking and spending time with his wife and kids.

Certifications-

- Comptia A+
- Comptia Network+
- Comptia Security+

Adam

Adam Confer.
Help Desk Analyst

Bio

A Marietta native, Adam attended Kennesaw State University for 1.5 years and then completed his Computer Science Degree at the University of Georgia. Adam loves to play video games - like League of Legends, Guild Wars 2, and Civilization 5. He also enjoys camping and fishing with his friends and family. His favorite trip so far was a guided flyfishing trip he took on the Flathead River in Montana. Adam's long-term goals include taking on gardening and caring for livestock - specifically sheep!

Certifications-

- Comptia A+

John

Jack Rouleau.
Help Desk Analyst

Bio

Jack Rouleau is a Georgia native currently completing his bachelor's degree in Cybersecurity at Georgia State University. He loves working with people and learning about all things technology. Jack's favorite hobbies include backpacking in the national parks and traveling to new and unique places abroad. In his free time, he likes to go to the gym, work on his custom-built PC, and play guitar --- He's a huge Van Halen fan!

Certifications-
- CompTIA Security+

Ariel Bloom

Ariel Bloom.
Marketing Intern

Bio

Ariel is a graduate of The University of Cincinnati and holds a degree in Marketing and International Business. She comes to RCS with experience working for Honda and a sports technology startup. Her hobbies include training future service dogs.

READY TO GET STARTED?.

Questions for you, Just fill out the form below.
("I have no idea" is a perfectly legitimate answer.)

what
our clients say.

RCSProfessionalServices
  • RCS is always quick to respond to our needs and ensures that they are doing all that they can to make things better for our network. The RCS is always friendly, as well as honest in their assessment of a particular situation. They always find a solution!
    Chipper

    Chipper
    Sedlmayr & Associates, P.C.

  • RCS offers us an invaluable service. They always get the job done in the most reliable and efficient way. Everything they do is five star.
    Florence

    Florence
    Westminster Kennel Club.

  • RCS cut our costs by 40 %. They saved us a ton of money. Their service is super-good; they are always putting our company and needs first and then figuring out how to make money after.
    Morris

    Morris
    Now and Zen PR

  • RCS was the architect and implementer of our IT solution. After an analysis of our existing systems, they outlined a new structure that afforded us more security, as well as speed and reliability. Their responsiveness and proactive planning, as well as ongoing monitoring, has ensured that our staff can work efficiently both in the office and remotely.
    Carol

    Carol
    The Book Report Network Inc.

  • As a small UK business expanding into America, we needed IT support from day one that would enable us to focus on doing what we do best, rather than spending all day on the phone with IT consultants. RCS was recommended to us and we couldn’t be happier with the excellent support they have given us. RCS has some of the best IT consultants I have ever worked with, in 20 years in the business
    Dan

    Dan
    One Search

  • I have been using RCS for 15 years and I can't say enough good things. They are priced well, efficient, timely, and really care about our business.
    Eli

    Eli
    Cutie Pie Baby