Jeffrey-Tebele

JEFFREY TEBELE.

Our Founder/CEO

For more than 20 years, RCS Professional founder and CEO, Jeffrey Tebele has provided top-notch IT support services to small and medium businesses in the New York tri-state area.

As a teen in the late '80s, Jeffrey found his passion for IT solutions while working at his dad’s midtown Manhattan electronics store on 32nd Street. After graduating from Boston University with a business degree in finance, he found great success in servicing and repairing PC’s and printers at Rockwell Computer and Software; which was a partnership with his two brothers Charlie and Elliot. He started RCS Professional Services in 1999 with a focus on customer satisfaction and technology solutions for each individual client.

Outside of the office, Jeffrey is a dedicated Phish Phan and can be found catching their tour shows whenever he can. He also enjoys eating pizza and spending time with his wife and four kids at their home in Brooklyn.​

OUR TEAM.

Norman Dwek

NORMAN DWEK.
CIO & SECURITY SOLUTIONS ARCHITECT

Bio

Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman's IT roots started when he founded his own internet music company called iJockey before beginning his "real" career in IT as a sales-associate at RCS back in RCS's formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.

Tim Heffernan

TIM HEFFERNAN.
DIRECTOR OF TECHNICAL OPERATIONS

Bio

Call him Timothy, Tim, Timmy, or any variation of the three; just don’t enter a paintball competition with him. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.

Certifications-
- CompTIA A+ - CompTIA Network+ - CompTIA Security+
- Cisco Meraki Network Operator - Microsoft Certified Professional
- Microsoft Certified Solutions Associate (MCSA) Server 2016

- Microsoft Certified Azure Fundamentals - Microsoft Certified Azure Administrator -Microsoft Certified: Identity and Access Administrator Associate  -Cisco Certified Network Associate (CCNA) -ConnectWise Certified Project Manager -Microsoft 365 Identity and Services -Microsoft 365 Certified: Enterprise Administrator Expert -Google Workspace Deployment Services 

Chloe Beck

CHLOE BECK.
TECHNICAL ACCOUNT MANAGER

Bio

Chloe obtained her degree in Communication Studies from Pace University in New York City when she joined the RCS team as a marketing intern, quickly advancing to Procurement Coordinator and now Technical Account Manager. Chloe has since moved back to her hometown roots in the Florida Panhandle and is loving the sun. She enjoys reading fantasy books, spending time with her dog Hughie, and competing with our technicians in the RCS Fantasy Football League. Chloe is also passionate about health and wellness and loves trying new foods and workouts.

Certifications-
- Cisco Networking: On-Premise and Cloud Solutions
- Cisco Sales
- Microsoft365 Fundamentals

- Microsoft Certified Azure Fundamentals

-Microsoft Certified Security, Compliance, and Identity Fundamentals 

Jack Rouleau

Jack Rouleau.
Technical Account Manager

Bio

Jack Rouleau is a Georgia native and obtained his bachelor's degree in Cybersecurity at Georgia State University. He loves working with people and learning about all things technology. Jack's favorite hobbies include backpacking in national parks and traveling to new and unique places abroad. In his free time, he likes to go to the gym, work on his custom-built PC, and play guitar --- He's a huge Van Halen fan!

Certifications-
- CompTIA A+

- Microsoft Certified Azure Fundamentals

-Microsoft Certified: Security, Compliance, and Identity Fundamentals

Morgan Swank

MORGAN SWANK.
Business Development Representative

Bio

Morgan doesn’t have any IT experience, nor can she tell you what CompTIA A+ means, but that’s why she was hired for the sales department. She has many years working in business development and content marketing within the entertainment industry and the recruiting world with some big tech clients here and there to talk the talk. She’s a Georgia native, cat mom, children’s book author, Emmy-winning writer, and competitive aerialist when she has any spare time. She LOVES working with all her clients and building lasting relationships.

Milen Chang

MILEN CHANG.
BOOKKEEPER

Bio

Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.

Alex Espinosa

Alex Espinosa.
Marketing Coordinator

Bio

Alex graduated from the University of North Georgia with a degree in Healthcare Informatics. She is the 2nd oldest of 7 siblings, loves to read, has a cat named Boi, and happens to be married to Nick, one of our Help-Desk Engineers. 

Certifications-
- CompTIA A+ 

Eric Peterson

Eric Peterson.
Central Services

Bio

Eric has an Associate of Applied Science in Multi-disciplinary Technology and is currently completing a Bachelor of Science in Cybersecurity. He currently lives in Atlanta, Georgia with his wife and 3 kids. Previously, they lived in Tampa, Florida, and before that in Hawaii, his last duty station in the Marines. Outside of work, Eric is passionate about hiking and spending time with his wife and kids.

Certifications-

- Comptia A+
- Comptia Network+
- CompTIA Security+

- Comptia CySA+ (Cybersecurity Analyst)

- Microsoft Certified Azure Fundamentals

-Google Workspace Deployment Services 

Ahmad Abdulwahid

AHMAD ABDULWAHID.
PROJECT ENGINEER

Bio

A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) and a former black-belt martial artist.

Certifications-
- A+CompTIA -Security+ -CompTIA Network+

- Microsoft Certified Azure Fundamentals

- Microsoft 365 Certified Teams Administrator Associate

- Professional Google Workspace Admin

Thomas Rideout

Thomas Rideout.
Help Desk Supervisor

Bio

Thomas was born in Rhode Island and later moved to Massachusetts and then finally Georgia where he resides now. He took interest in culinary arts in high school and obtained a couple of certifications in the field; (ProStart) and (Serve safe). 

Thomas met his wife in his senior year of high school. They have been together for 12 years and have 2 beautiful girls. Outside of tech, his passions include cars, gaming, and BBQs.

Certifications-
- CompTIA A+

-CompTIA Net+

-Microsoft Certified Azure Fundamentals

Harris Griffin

HARRIS GRIFFIN.
HELP DESK ANALYST

Bio

Harris Griffin hails from Oakland, CA, and now resides in Georgia. He has a background in networking and technical training. Harris's hobbies include playing video games such as Apex Legends and watching anime like Attack on Titan and Bleach. Harris has three sisters making him the only male in his family.

Certifications-
- CompTIA A+

-Cisco Certified Network Associate (CCNA)

-Microsoft Certified Azure Fundamentals

-CompTIA Network+ 

 

Felipe Camilo

FELIPE CAMILO.
HELP DESK ANALYST

Bio

Felipe holds a degree in Technology from NYC College of Technology. Some of his hobbies include playing video games, working out, and Anime. Felipe was born and raised in Front Royal, Virginia but moved to New York City at the age of 4 and has been living here since.

Certifications-
-CompTia A+ -ComptTia Net+

-Security+

-Microsoft Certified Security, Compliance, and Identity Fundamentals 

Chris Rickard

Chris Rickard.
Help Desk Analyst

Bio

Chris comes from a musical family. His first "career" of sorts was as a freelance musician and music instructor. Through teaching music, he learned about the musical instrument repair trade and took classes at Minnesota Southeast technical college. Chris then worked with Ponce de Leon music in Cumming for the past 6 years. There, he picked up a hobby of tinkering with things and became a handyman of sorts. While Chris has been a computer person his entire life since his father works in IT, he decided to make a career in it a few years back and has since become certified in multiple areas of IT.

Certifications-

- CompTIA A+

-CompTIA Net+

-Security+

-Microsoft Certified Azure Fundamentals

Jack Martinez

Jack Martinez.
HELP DESK ANALYST

Bio

Jack M. joins our on-site team as a computer technician. He is a graduate of NYU's Tandon School of Engineering with a degree in Computer Science and a minor in CyberSecurity. He likes to go rock climbing and tinker with PC hardware.

Certifications-
- CompTIA A+                                                                                

Nick Espinosa

NICK ESPINOSA.
Help Desk Analyst

Bio

Nick brings his passion for life and technology to everything he touches. A graduate of the University of North Georgia, (UNG), he's built multiple computers for friends and family and has really enjoyed the process. Nick's extra money always goes toward upgrades for his computer though he says that this makes it hard for his family to get him gifts as they’re not very technologically literate.

Certifications-
- CompTIA A+

-Microsoft Certified Azure Fundamentals

Richard Louis

Richard Louis.
Help Desk Analyst

Bio

Richard is a college graduate with a Bachelor of Arts degree in Economics. Richard possesses an in-depth knowledge of processes and technologies. Outside of work, Richard's hobbies include gaming, reading, and watching True Crime.

Certifications-
- A+ CompTIA Security +, CompTIA Network+

-Microsoft Certified Azure Fundamentals 

-Cisco Meraki Solutions Specialist

Troy Thomason

Troy Thomason.
Help Desk Analyst

Bio

Troy Thomason was born and raised in Dallas, Texas. He has four sisters and no brothers. Troy graduated from the University of Central Florida with a film and literature degree. He also earned his A+ certificate and is currently working toward his Net+. For fun, Troy enjoys rock climbing, watching old movies, learning Spanish, and playing poker.

Certifications-
- CompTIA A+

-CompTIA Net+

-Microsoft Certified Azure Fundamentals

-CompTIA Security+

 

David Kim

DAVID KIM.
Help Desk Analyst

Bio

David was born in North Carolina but spent most of his life in Marietta, Georgia. David is currently enrolled in Chattahoochee Technical School while working toward obtaining his CompTIA A+ certification. He has two siblings, an older brother, and a younger sister. David's hobbies and interests include playing basketball, watching ATL Braves and Hawks games, cars, and hiking.

Jaden Cisneros

JADEN CISNEROS.
Help Desk Analyst

Bio

Jaden's hobbies include going to the gym, playing with his cat (Loki), and learning new technologies. He also loves watching Sci-Fi movies and anything astronomy-related. Jaden has a 4-year degree in CS and is a first-generation Brooklyn-raised Mama's boy.

Certifications-

- CompTIA A+

- CompTIA Network+

Uriel Castorena

URIEL CASTORENA.
Help Desk Analyst

Bio

Uriel was born in Mexico and currently resides and grew up in California. He obtained his bachelor's in Computer Systems from CSUSB. He is motivated by the feeling of solving problems and always enjoys learning something new, even outside the realm of technology. His hobbies include anything competitive from video games, to playing a game of soccer. 

Certifications-

-CompTIA A+ (In Progress)

Rashad-Farooqi

RASHAD FAROOQI.
Help Desk Analyst

Bio

Rashad is a graduate of CUNY Queens College with a degree in Computer Science and enjoys an array of expensive hobbies. From collecting and producing music to his passion for gaming and avid interest in fantasy and sci-fi, he channels his technical expertise into building PCs and competing in robotics. Alongside these pursuits, Rashad's competitive spirit shines through his love for sports.

Certifications-

- CompTIA A+ (In Progress)

READY TO GET STARTED?.

Questions for you, Just fill out the form below.
("I have no idea" is a perfectly legitimate answer.)

what
our clients say.

RCSProfessionalServices
  • RCS is always quick to respond to our needs and ensures that they are doing all that they can to make things better for our network. The RCS is always friendly, as well as honest in their assessment of a particular situation. They always find a solution!
    Chipper

    Chipper
    Sedlmayr & Associates, P.C.

  • RCS offers us an invaluable service. They always get the job done in the most reliable and efficient way. Everything they do is five star.
    Florence

    Florence
    Westminster Kennel Club.

  • RCS cut our costs by 40 %. They saved us a ton of money. Their service is super-good; they are always putting our company and needs first and then figuring out how to make money after.
    Morris

    Morris
    Now and Zen PR

  • RCS was the architect and implementer of our IT solution. After an analysis of our existing systems, they outlined a new structure that afforded us more security, as well as speed and reliability. Their responsiveness and proactive planning, as well as ongoing monitoring, has ensured that our staff can work efficiently both in the office and remotely.
    Carol

    Carol
    The Book Report Network Inc.

  • As a small UK business expanding into America, we needed IT support from day one that would enable us to focus on doing what we do best, rather than spending all day on the phone with IT consultants. RCS was recommended to us and we couldn’t be happier with the excellent support they have given us. RCS has some of the best IT consultants I have ever worked with, in 20 years in the business
    Dan

    Dan
    One Search

  • I have been using RCS for 15 years and I can't say enough good things. They are priced well, efficient, timely, and really care about our business.
    Eli

    Eli
    Cutie Pie Baby