Sign up for our Newsletter!
About
JEFFREY TEBELE

JEFFREY TEBELE.

Our Founder/CEO

For more than 20 years, RCS Professional founder and CEO, Jeffrey Tebele has provided top-notch IT support services to small and medium businesses in the New York tri-state area.

As a teen in the late '80s, Jeffrey found his passion for IT solutions while working at his dad’s midtown Manhattan electronics store on 32nd Street. After graduating from Boston University with a business degree in finance, he found great success in servicing and repairing PC’s and printers at Rockwell Computer and Software; which was a partnership with his two brothers Charlie and Elliot. He started RCS Professional Services in 1999 with a focus on customer satisfaction and technology solutions for each individual client.

Outside of the office, Jeffrey is a dedicated Phish Phan and can be found catching their tour shows whenever he can. He also enjoys eating pizza and spending time with his wife and four kids at their home in Brooklyn.​

OUR TEAM.

NORMAN DWEK

NORMAN DWEK.
CIO

Bio

Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman's IT roots started when he founded his own internet music company called iJockey before beginning his "real" career in IT as a sales-associate at RCS back in RCS's formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.

VINOD KIMRAJ

VINOD KIMRAJ.
TECHNICAL ACCOUNT MANAGER

Bio

Vinod is a graduate of Queens College where he studied Sociology, History and Secondary Education with a focus on human and psychological behavior based on societal impacts. He loves to read and spend time with his family, including his one-year-old niece.

Certifications-
- CMNO/ Certified Meraki Network Operator
- Certified Cisco Business Architect

ESTHER DEUTSCH

ESTHER DEUTSCH.
OPERATIONS MANAGER

Bio

Esther holds a Masters degree of Social Work from Fordham University and a Bachelor's degree in Business from Bellevue University. She is passionate about bringing her business background and love of people to the RCS team. A native Pennsylvanian, she loves exploring the city and can often be found people-watching or drinking coffee somewhere in New York City.

MILEN CHANG

MILEN CHANG.
BOOKKEEPER

Bio

Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.

CHLOE BECK.

CHLOE BECK.
PROCUREMENT COORDINATOR

Bio

Chloe is a Marketing and Communications student at PACE University. Hailing from Florida, she’s excited to be living out her dream of living in New York. She loves watching old movies (anything with Cary Grant), exploring the city and people-watching. Her bucket list includes sampling every single veggie burger in New York; apparently the Impossible burger is the best one she’s eaten yet.

JESSE MATTOX

JESSE MATTOX.
SENIOR SYSTEMS ENGINEER

Bio

Jesse studied Materials Engineering at The University of Alabama- Birmingham. After working at RCS's NY office for 2 years, his move to Atlanta, GA prompted the company to set up a remote tech team, which he leads, Jesse brings extensive experience dealing with a multitude of arenas within IT. Some of his specialties include deploying Sonicwall, Meraki, switching and WiFi solutions. Besides spending time with his wife and kids, Jesse is an avid golfer.

Certifications-
- Comptia A+
- Microsoft Certified Solutions Associate (MCSA) 2012
- Microsoft Certified Solutions Associate (MCSA) Server 2016

OMAR AHMED.

OMAR AHMED.
SENIOR PROJECT ENGINEER

Bio

Omar, our Senior Project Engineer, has B.A, in computer science from City College and an A.A. degree in computer technology as well as over 20 years of experience in the IT field. He has worked with Microsoft DOS, Novell, and Active Directory, as well as all versions of Windows and Exchange and performed countless migrations to/ from Dropbox and Box. Omar resides in Teaneck, NJ with his wife and three children and loves to go canoeing.

Certifications-
- Comptia A+
- Comptia Network+
- Microsoft Certified Solutions Associate (MCSA) 2012

TIM HEFFERNAN.

TIM HEFFERNAN.
SERVICE MANAGER

Bio

Call him Timothy, Tim, Timmy or any variation of the three; just don’t enter a paintball competition with our Lead-Team Tech. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.

Certifications-
- Comptia A+
- Comptia Network+
- Cisco Meraki Network Operator
- Microsoft Certified Professional
- Microsoft Certified Solutions Associate (MCSA) Server 2016

RALPH SHALOM

RALPH SHALOM.
SYSTEM ENGINEER

Bio

Ralph is currently pursuing a degree in Computer Engineering Technology and minoring in Electro-Engineering. He is the youngest of six and is the best uncle, at least according to his four-year-old niece. When he’s not troubleshooting, Ralph loves to cook and bake and hopes to become a coder someday.

Certifications-
- Network Pro (equivalent to Comptia Network+)
- PC Pro (equivalent to Comptia A +)
- Cisco for Business Certified Professional
- Microsoft Certified Professional

ALBERT LOUIS JR.

ALBERT LOUIS JR..
HELP DESK ANALYST

Bio

Albert Louis Jr, or AJ as he prefers to be called, began his technical training at Per Scholas university, where he was honored as their Valedictorian and Core Values Honoree. He has a special interest in cloud computing and architecture and is a big comic book nerd.

Certifications-
- A+
- Net+

AHMAD ABDULWAHID.

AHMAD ABDULWAHID.
HELP DESK ANALYSIST

Bio

A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) as well as a former black belt martial artist.

Certifications-
- A+

FELIPE CAMILO

FELIPE CAMILO.
HELP DESK ANALYSIST

Bio

Felipe holds a degree in Technology from NYC College of Technology. Some of his hobbies include playing video games, working out, and Anime. Felipe was born and raised in Front Royal, Virginia but moved to New York City at the age of 4 and has been living here since.

Certifications-
- A+

RAJAZY ZAVALA.

RAJAZY ZAVALA.
HELP DESK ANALYSIST

Bio

Rajazy joins the RCS team in L.A. Born and bred in Southern California, he brings a background in education and a passion for technology. When he's not working, Rajazy enjoys traveling, photography, visiting Disneyland, and baseball and he is praying that the Dodgers don't lose the World Series this year.

ZAFAR JAFERI

ZAFAR JAFERI.
NETWORK ADMINISTRATOR

Bio

Zafar has a degree in Business Administration from Rider University as well as a JD from Widener University. He is currently pursuing his Security+ certification. Zafar grew up in New Jersey and loves to garden; this year he has grown tomatoes, mint, hot peppers, squash and jasmine.

Certifications-
- A+
- Net+

ERIC WARREN

ERIC WARREN.
HELP DESK ANALYST

Bio

A Georgia native, Eric recently joined our team to fill our newest role of Triage Tech. Eric is the guy who makes sure your issues are getting responded to in a timely manner and that we are delivering the most, effective and efficient service possible. When he is not working, Eric can be found playing video games, trying new recipes in the kitchen, and spending time with his fiance.

Certifications-
- A+

JAY SHROADS

JAY SHROADS.
SOLUTIONS ARCHITECT

Bio

Jay is probably our only tech to have written his first programs in FORTRAN on an IBM-029 Keypunch, while studying agriculture as a student at Penn State. Jay attended Grumman Data Systems School to study programming and began consulting in 1999. Jay has four children and three grandchildren.

Certifications-
- Information Technology Infrastructure Library (ITIL) Foundations

READY TO GET STARTED?.

Questions for you, Just fill out the form below.
("I have no idea" is a perfectly legitimate answer.)

what
our clients say.

RCSProfessionalServices
  • RCS is always quick to respond to our needs and ensures that they are doing all that they can to make things better for our network. The RCS is always friendly, as well as honest in their assessment of a particular situation. They always find a solution!
    Chipper

    Chipper
    Sedlmayr & Associates, P.C.

  • RCS offers us an invaluable service. They always get the job done in the most reliable and efficient way. Everything they do is five star.
    Florence

    Florence
    Westminster Kennel Club.

  • RCS cut our costs by 40 %. They saved us a ton of money. Their service is super-good; they are always putting our company and needs first and then figuring out how to make money after.
    Morris

    Morris
    Now and Zen PR

  • RCS was the architect and implementer of our IT solution. After an analysis of our existing systems, they outlined a new structure that afforded us more security, as well as speed and reliability. Their responsiveness and proactive planning, as well as ongoing monitoring, has ensured that our staff can work efficiently both in the office and remotely.
    Carol

    Carol
    The Book Report Network Inc.

  • As a small UK business expanding into America, we needed IT support from day one that would enable us to focus on doing what we do best, rather than spending all day on the phone with IT consultants. RCS was recommended to us and we couldn’t be happier with the excellent support they have given us. RCS has some of the best IT consultants I have ever worked with, in 20 years in the business
    Dan

    Dan
    One Search

  • I have been using RCS for 15 years and I can't say enough good things. They are priced well, efficient, timely, and really care about our business.
    Eli

    Eli
    Cutie Pie Baby