Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman's IT roots started when he founded his own internet music company called iJockey before beginning his "real" career in IT as a sales-associate at RCS back in RCS's formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.

Call him Timothy, Tim, Timmy, or any variation of the three; just don’t enter a paintball competition with him. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.

Certifications-
- CompTIA A+ - CompTIA Network+ - CompTIA Security+
- Cisco Meraki Network Operator - Microsoft Certified Professional
- Microsoft Certified Solutions Associate (MCSA) Server 2016

- Microsoft Certified Azure Fundamentals - Microsoft Certified Azure Administrator -Microsoft Certified: Identity and Access Administrator Associate  -Cisco Certified Network Associate (CCNA) -ConnectWise Certified Project Manager -Microsoft 365 Identity and Services -Microsoft 365 Certified: Enterprise Administrator Expert

Chloe obtained her degree in Communication Studies from Pace University in New York City when she joined the RCS team as a marketing intern, quickly advancing to Procurement Coordinator and now Technical Account Manager. Chloe has since moved back to her hometown roots in the Florida Panhandle and is loving the sun. She enjoys reading fantasy books, spending time with her dog Hughie, and competing with our technicians in the RCS Fantasy Football League. Chloe is also passionate about health and wellness and loves trying new foods and workouts.

Certifications-
- Cisco Networking: On-Premise and Cloud Solutions
- Cisco Sales
- Microsoft365 Fundamentals

- Microsoft Certified Azure Fundamentals

-Microsoft Certified Security, Compliance, and Identity Fundamentals 

Esther holds a Master's degree in Social Work and a Bachelor's degree in Business. She is passionate about bringing her business background and love of people to the RCS team as well as to her role as an adjunct teacher at Lackawanna College. Together with her friend Luke, Esther co-hosts a networking community to help bring business professionals together: www.inthistogetherroundtable.com.  She also enjoys volunteering; especially with groups for women in technology and ran a mission trip to teach coding to young girls in the country of Belize. 

Certifications-
- Cyber-Security Fundamentals 

-Certified Dell Approved Sonicwall and Security Systems Sales Representative

-Marketing on LinkedIn

-Measuring Company Culture (LinkedIn Learning)

Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.

Alex graduated from the University of North Georgia with a degree in Healthcare Information. She loves to read, has a cat named Biscuit, and happens to be married to Nick, one of our Help-Desk Engineers. 

Certifications-
- CompTIA A+ 

Eric has an Associate of Applied Science in Multi-disciplinary Technology and is currently completing a Bachelor of Science in Cybersecurity. He currently lives in Atlanta, Georgia with his wife and 3 kids. Previously, they lived in Tampa, Florida, and before that in Hawaii, his last duty station in the Marines. Outside of work, Eric is passionate about hiking and spending time with his wife and kids.

Certifications-

- Comptia A+
- Comptia Network+
- CompTIA Security+

- Comptia CySA+ (Cybersecurity Analyst)

- Microsoft Certified Azure Fundamentals

A Georgia native, Eric recently joined our team to fill our newest role of Triage Tech. Eric is the guy who makes sure your issues are getting responded to in a timely manner and that we are delivering the most, effective and efficient service possible. When he is not working, Eric can be found playing video games, trying new recipes in the kitchen, and spending time with his fiance.

Certifications-
- A+

Ralph holds a degree in Computer Engineering Technology with a minor in Electro-Engineering. He is the youngest of six and the best uncle, according to his four-year-old niece. When he’s not troubleshooting, Ralph loves to cook and bake and hopes to become a coder someday.

Certifications-

-CompTIA Security+
- Microsoft Certified Professional

- Microsoft Certified Azure Fundamentals

A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) and a former black-belt martial artist.

Certifications-
- A+CompTIA -Security+ -CompTIA Network+

- Microsoft Certified Azure Fundamentals

-Microsoft 365 Certified Teams Administrator Associate

Jack Rouleau is a Georgia native and obtained his bachelor's degree in Cybersecurity at Georgia State University. He loves working with people and learning about all things technology. Jack's favorite hobbies include backpacking in national parks and traveling to new and unique places abroad. In his free time, he likes to go to the gym, work on his custom-built PC, and play guitar --- He's a huge Van Halen fan!

Certifications-
- CompTIA A+

- Microsoft Certified Azure Fundamentals

-Microsoft Certified: Security, Compliance, and Identity Fundamentals

Harris Griffin hails from Oakland, CA, and now resides in Georgia. He has a background in networking and technical training. Harris's hobbies include playing video games such as Apex Legends and watching anime like Attack on Titan and Bleach. Harris has three sisters making him the only male in his family.

Certifications-
-A+

-Cisco Certified Network Associate (CCNA)

-Microsoft Certified Azure Fundamentals

Felipe holds a degree in Technology from NYC College of Technology. Some of his hobbies include playing video games, working out, and Anime. Felipe was born and raised in Front Royal, Virginia but moved to New York City at the age of 4 and has been living here since.

Certifications-
-CompTia A+ -ComptTia Net+

-Security+

-Microsoft Certified Security, Compliance, and Identity Fundamentals 

Chris comes from a musical family. His first "career" of sorts was as a freelance musician and music instructor. Through teaching music, he learned about the musical instrument repair trade and took classes at Minnesota Southeast technical college. Chris then worked with Ponce de Leon music in Cumming for the past 6 years. There, he picked up a hobby of tinkering with things and became a handyman of sorts. While Chris has been a computer person his entire life since his father works in IT, he decided to make a career in it a few years back and has since become certified in multiple areas of IT.

Certifications-

- CompTIA A+

-CompTIA Net+

-Security+

Jack M. joins our on-site team as a computer technician. He is a graduate of NYU's Tandon School of Engineering with a degree in Computer Science and a minor in CyberSecurity. He likes to go rock climbing and tinker with PC hardware.

Certifications-
- CompTIA A+                                                                                

Bryan Matute joins our on-site team as a computer technician. Bryan is a first-generation American. He has two siblings and a pet cat named Jay C.

Some of Bryan's hobbies include going to the gym, taking walks in the park, and exploring new places/ traveling. Bryan graduated from the New York City College of Technology.

Certifications-
- A+ (in progress)

Nick brings his passion for life and technology to everything he touches. A graduate of the University of North Georgia, (UNG), he's built multiple computers for friends and family and has really enjoyed the process. Nick's extra money always goes toward upgrades for his computer though he says that this makes it hard for his family to get him gifts as they’re not very technologically literate.

Certifications-
- A+

-Microsoft Certified Azure Fundamentals

Thomas was born in Rhode Island and later moved to Massachusetts and then finally Georgia where he resides now. He took interest in culinary arts in high school and obtained a couple of certifications in the field; (ProStart) and (Serve safe). 

Thomas met his wife in his senior year of high school. They have been together for 12 years and have 2 beautiful girls. Outside of tech, his passions include cars, gaming, and BBQs.

Certifications-
- CompTIA A+

-CompTIA Net+

-Microsoft Certified Azure Fundamentals

Robert is a big gamer/ star wars nerd. He is originally from California but lived in Georgia most of his life. 

Robert's hobbies include anything Sci-Fi/Fantasy and gaming and he's always loved history, and science, as well as engaging in deep conversation!

Certifications-
- A+ (in progress)

Richard is a college graduate with a Bachelor of Arts degree in Economics. Richard possesses an in-depth knowledge of processes and technologies. Outside of work, Richard's hobbies include gaming, reading, and watching True Crime.

Certifications-
- A+ CompTIA Security +, CompTIA Network+

-Microsoft Certified Azure Fundamentals 

Troy Thomason was born and raised in Dallas, Texas. He has four sisters and no brothers. Troy graduated from the University of Central Florida with a film and literature degree. He also earned his A+ certificate and is currently working toward his Net+. For fun, Troy enjoys rock climbing, watching old movies, learning Spanish, and playing poker.

Certifications-
- CompTIA A+

-CompTIA Net+

David was born in North Carolina but spent most of his life in Marietta, Georgia. David is currently enrolled in Chattahoochee Technical School while working toward obtaining his CompTIA A+ certification. He has two siblings, an older brother, and a younger sister. David's hobbies and interests include playing basketball, watching ATL Braves and Hawks games, cars, and hiking.

Joe was born and raised in NYC but loves to travel. He spent 6 years in the US Army helping with Civil Affairs and Food and Water Preservation Missions Overseas. He obtained his bachelor's degree at Fairleigh Dickinson, with a degree in Business Management and a minor in philosophy. Joe's family is a big mix of Europe and Puerto Rico but he was raised Italian/ Greek/ Irish American.

Joe has an art cafe in Brooklyn called Release Cafe so he spends most of his free time building an art community with comedians, musicians, painters, poets, dancers, and everything in between. When he's not working at the cafe, Joe is usually gaming, collecting vintage tees, comics, vinyl, and funlos.