RCSProServices
  • ceo
  • jeffrey
    tebele.

    Our Founder/CEO

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    For more than 20 years, RCS Professional founder and CEO Jeffrey Tebele has provided top-notch IT support services to small and medium businesses in the New York tri-state area.

    As a teen in the late '80s, Jeffrey found his passion for IT solutions while working at his dad’s midtown Manhattan electronics store on 32nd Street. After graduating from Boston University with a business degree in finance, he found great success in servicing and repairing PC’s and printers at Rockwell Computer and Software; which was a partnership with his two brothers Charlie and Elliot. He started RCS Professional Services in 1999 with a focus on customer satisfaction and technology solutions for each individual client.

    Outside of the office, Jeffrey is a dedicated Phish Phan and can be found catching their tour shows whenever he can. He also enjoys eating pizza and spending time with his wife and four kids at their home in Brooklyn.​

our team.

  • norman

    Norman Dwek.
    cio

    Bio

    Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman's IT roots started when he founded his own internet music company called iJockey before beginning his "real" career in IT as a sales-associate at RCS back in RCS's formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.

  • vinod-kimraj

    Vinod Kimraj.
    Technical Account Manager

    Bio

    Vinod is a graduate of Queens College where he studied Sociology, History and Secondary Education with a focus on human and psychological behavior based on societal impacts. He loves to read and spend time with his family, including his one-year-old niece.

    Certifications-
    - CMNO/ Certified Meraki Network Operator
    - Certified Cisco Business Architect

  • esther

    Esther Deutsch.
    Operations Manager

    Bio

    Esther holds a Masters degree of Social Work from Fordham University and a Bachelor's degree in Business from Bellevue University. She is passionate about bringing her business background and love of people to the RCS team. A native Pennsylvanian, she loves exploring the city and can often be found people-watching or drinking coffee somewhere in New York City.

  • milen

    Milen Chang.
    Bookkeeper

    Bio

    Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.

  • chloe-beck

    Chloe Beck.
    Procurement Coordinator

    Bio

    Chloe is a Marketing and Communications student at PACE University. Hailing from Florida, she’s excited to be living out her dream of living in New York. She loves watching old movies (anything with Cary Grant), exploring the city and people-watching. Her bucket list includes sampling every single veggie burger in New York; apparently the Impossible burger is the best one she’s eaten yet.

  • jesse

    Jesse Mattox.
    Senior Systems Engineer

    Bio

    Jesse studied Materials Engineering at The University of Alabama- Birmingham. After working at RCS's NY office for 2 years, his move to Atlanta, GA prompted the company to set up a remote tech team, which he leads, Jesse brings extensive experience dealing with a multitude of arenas within IT. Some of his specialties include deploying Sonicwall, Meraki, switching and WiFi solutions. Besides spending time with his wife and kids, Jesse is an avid golfer.

    Certifications-
    - Comptia A+
    - Microsoft Certified Solutions Associate (MCSA) 2012
    - Microsoft Certified Solutions Associate (MCSA) Server 2016

  • ohmar-ahmed

    Omar Ahmed.
    Senior Project Engineer

    Bio

    Omar, our Senior Project Engineer, has B.A, in computer science from City College and an A.A. degree in computer technology as well as over 20 years of experience in the IT field. He has worked with Microsoft DOS, Novell, and Active Directory, as well as all versions of Windows and Exchange and performed countless migrations to/ from Dropbox and Box. Omar resides in Teaneck, NJ with his wife and three children and loves to go canoeing.

    Certifications-
    - Comptia A+
    - Comptia Network+
    - Microsoft Certified Solutions Associate (MCSA) 2012

  • tim

    Tim Heffernan.
    Service Manager

    Bio

    Call him Timothy, Tim, Timmy or any variation of the three; just don’t enter a paintball competition with our Lead-Team Tech. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.

    Certifications-
    - Comptia A+
    - Comptia Network+
    - Cisco Meraki Network Operator
    - Microsoft Certified Professional
    - Microsoft Certified Solutions Associate (MCSA) Server 2016

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  • ralph

    Ralph Shalom.
    System Engineer

    Bio

    Ralph is currently pursuing a degree in Computer Engineering Technology and minoring in Electro-Engineering. He is the youngest of six and is the best uncle, at least according to his four-year-old niece. When he’s not troubleshooting, Ralph loves to cook and bake and hopes to become a coder someday.

    Certifications-
    - Network Pro (equivalent to Comptia Network+)
    - PC Pro (equivalent to Comptia A +)
    - Cisco for Business Certified Professional
    - Microsoft Certified Professional

  • albert

    Albert Louis Jr..
    Help Desk Analyst

    Bio

    Albert Louis Jr, or AJ as he prefers to be called, began his technical training at Per Scholas university, where he was honored as their Valedictorian and Core Values Honoree. He has a special interest in cloud computing and architecture and is a big comic book nerd.

    Certifications-
    - A+
    - Net+

  • ahmad

    Ahmad Abdulwahid.
    Help Desk Analysist

    Bio

    A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) as well as a former black belt martial artist.

    Certifications-
    - A+

    certification-badge
  • felipe

    Felipe Camilo.
    Help Desk Analysist

    Bio

    Felipe holds a degree in Technology from NYC College of Technology. Some of his hobbies include playing video games, working out, and Anime. Felipe was born and raised in Front Royal, Virginia but moved to New York City at the age of 4 and has been living here since.

    Certifications-
    - A+

  • rajazy

    Rajazy Zavala.
    Help Desk Analysist

    Bio

    Rajazy joins the RCS team in L.A. Born and bred in Southern California, he brings a background in education and a passion for technology. When he's not working, Rajazy enjoys traveling, photography, visiting Disneyland, and baseball and he is praying that the Dodgers don't lose the World Series this year.

  • Zafar

    Zafar Jaferi.
    Network Administrator

    Bio

    Zafar has a degree in Business Administration from Rider University as well as a JD from Widener University. He is currently pursuing his Security+ certification. Zafar grew up in New Jersey and loves to garden; this year he has grown tomatoes, mint, hot peppers, squash and jasmine.

    Certifications-
    - A+
    - Net+

  • Zafar

    Eric Warren.
    Help Desk Analyst

    Bio

    A Georgia native, Eric recently joined our team to fill our newest role of Triage Tech. Eric is the guy who makes sure your issues are getting responded to in a timely manner and that we are delivering the most, effective and efficient service possible. When he is not working, Eric can be found playing video games, trying new recipes in the kitchen, and spending time with his fiance.

    Certifications-
    - A+

  • Jay

    Jay Shroads.
    Solutions Architect

    Bio

    Jay is probably our only tech to have written his first programs in FORTRAN on an IBM-029 Keypunch, while studying agriculture as a student at Penn State. Jay attended Grumman Data Systems School to study programming and began consulting in 1999. Jay has four children and three grandchildren.

    Certifications-
    - Information Technology Infrastructure Library (ITIL) Foundations

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what
our clients say.

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  • We have had such a positive experience working with RCS. Anytime anyone in our office calls in to them, they are all always so helpful and, if they can't resolve our issue on the spot, they resolve it soon after. We love that RCS is both responsive and accessible.
    renee

    Renee
    Hilsinger Mendelsohn East

  • RCS offers us an invaluable service. They always get the job done in the most reliable and efficient way. Everything they do is five star.
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    Florence
    Westminster Kennel Club.

  • We just love RCS. The team is amazing! Everyone at RCS goes above and beyond and we really, really appreciate that. No matter who I call the tech always tends to my issue on the spot. No, "Oh I have to get back to you." We're now moving our business onto the cloud and Omar (one of RCS's engineers) is working so hard to ensure all our needs are met. We love that he, like the rest of the team, never gets flustered.
    linda

    Linda
    Falconhead Capital LLC

  • RCS has been great! They are always extremely responsive - whether it be in regard to a tech support issue or a new user set-up request. From basic PC issues to networking, storage and email configuration and maintenance, it is nice to have a reliable group of professionals to lean on.
    adam

    Adam
    RBX Active

  • RCS is always accessible and quick to respond to whatever we need.
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    Max
    Eisikovic and Kane LLP

  • As a small UK business expanding into America, we needed IT support from day one that would enable us to focus on doing what we do best, rather than spending all day on the phone with IT consultants. RCS was recommended to us and we couldn’t be happier with the excellent support they have given us. RCS has some of the best IT consultants I have ever worked with, in 20 years in the business
    carol

    Dan
    One Search

  • I have been using RCS for 15 years and I can't say enough good things. They are priced well, efficient, timely, and really care about our business.
    carol

    Eli
    Cutie Pie Baby