| |
Essential |
Advanced |
Premium |
| Support |
|
|
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| Remote Help Desk Support |
✔️ * |
✔️ |
✔️ |
| 24 x 7 Network Infrastructure Monitoring |
✔️ |
✔️ |
✔️ |
| Online Support Portal |
✔️ |
✔️ |
✔️ |
| Onsite Support |
✔️ ** |
✔️ |
✔️ |
| |
|
|
|
| Management and Strategy |
|
|
|
| Dedicated Account Management |
✔️ |
✔️ |
✔️ |
| Strategic Technology Planning |
✔️ |
✔️ |
✔️ |
| Contract and Vendor Management |
✔️ |
✔️ |
✔️ |
| Weekly Reports and KPIs |
|
✔️ |
✔️ |
| Quarterly Business Review |
✔️ |
✔️ |
✔️ |
| Quarterly Risk Analysis |
✔️ |
✔️ |
✔️ |
| Asset & Inventory Management |
✔️ |
✔️ |
✔️ |
| IT Budget Preparation |
✔️ |
✔️ |
✔️ |
| IT Documentation |
✔️ |
✔️ |
✔️ |
| |
|
|
|
| Services |
|
|
|
| Procurement Services |
✔️ |
✔️ |
✔️ |
| Quarterly User Product and Technical Training |
|
✔️ |
✔️ |
| Unlimited Access to Training Library and Recorded Webinars |
|
|
✔️ |
| Monthly Onsite Scheduled Visits |
|
|
✔️ |
| |
|
|
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| Security |
|
|
|
| Managed OS Security patching |
✔️ |
✔️ |
✔️ |
| Desktop and Server Anti-virus Protection |
✔️ |
✔️ |
✔️ |
| Data Backup Management |
✔️ |
✔️ |
✔️ |
| Email Spam Protection |
|
|
✔️ |
| Email Advanced Threat and Phishing Protection |
|
|
✔️ |
| Email Encryption |
|
|
✔️ |
| Website Content Filtering |
|
|
✔️ |
| Dark Web Scanning |
|
|
✔️ |
| Password Management Tools |
|
|
✔️ |
| Multi-Factor Authentication |
|
|
✔️ |
| Single Sign-On |
|
|
✔️ |
| Identity Protection |
|
|
✔️ |
| Data Loss Prevention |
|
|
✔️ |
| User Security Awareness Training |
|
|
✔️ |
| Computer Encryption |
|
|
✔️ |
