PACKAGE OPTIONS
RCS SUPPORT PACKAGES.
No matter what your IT needs, RCS has a plan that is right for you.
| Support | |||
| Remote Help Desk Support | ✔️ * | ✔️ | ✔️ |
| 24 x 7 Network Infrastructure Monitoring | ✔️ | ✔️ | ✔️ |
| Online Support Portal | ✔️ | ✔️ | ✔️ |
| Onsite Support | ✔️ ** | ✔️ | ✔️ |
| Management and Strategy | |||
| Dedicated Account Management | ✔️ | ✔️ | ✔️ |
| Strategic Technology Planning | ✔️ | ✔️ | ✔️ |
| Contract and Vendor Management | ✔️ | ✔️ | ✔️ |
| Weekly Reports and KPIs | ✔️ | ✔️ | |
| Quarterly Business Review | ✔️ | ✔️ | ✔️ |
| Quarterly Risk Analysis | ✔️ | ✔️ | ✔️ |
| Asset & Inventory Management | ✔️ | ✔️ | ✔️ |
| IT Budget Preparation | ✔️ | ✔️ | ✔️ |
| IT Documentation | ✔️ | ✔️ | ✔️ |
| Services | |||
| Procurement Services | ✔️ | ✔️ | ✔️ |
| Quarterly User Product and Technical Training | ✔️ | ✔️ | |
| Unlimited Access to Training Library and Recorded Webinars | ✔️ | ||
| Monthly Onsite Scheduled Visits | ✔️ | ||
| Security | |||
| Managed OS Security patching | ✔️ | ✔️ | ✔️ |
| Desktop and Server Anti-virus Protection | ✔️ | ✔️ | ✔️ |
| Data Backup Management | ✔️ | ✔️ | ✔️ |
| Email Spam Protection | ✔️ | ||
| Email Advanced Threat and Phishing Protection | ✔️ | ||
| Email Encryption | ✔️ | ||
| Website Content Filtering | ✔️ | ||
| Dark Web Scanning | ✔️ | ||
| Password Management Tools | ✔️ | ||
| Multi-Factor Authentication | ✔️ | ||
| Single Sign-On | ✔️ | ||
| Identity Protection | ✔️ | ||
| Data Loss Prevention | ✔️ | ||
| User Security Awareness Training | ✔️ | ||
| Computer Encryption | ✔️ |
*Terms and Conditions Apply
**Charged Hourly
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