Microsoft Teams vs. Zoom: A 2024 Comparison

In the ever-evolving landscape of remote work and virtual communication, two giants stand out: Microsoft Teams and Zoom. These platforms have become indispensable tools for businesses and individuals alike, offering robust, reliable solutions for video conferencing, team collaboration, and virtual events. But which one is right for you? In this comprehensive 2024 comparison, we'll break down the key features, pricing, and usability of Microsoft Teams and Zoom to help you make an informed decision.

At a Glance

Microsoft Teams

  • Free Plan: Available
  • Paid Plans: $4 to $12.50 per month per user
  • Participant Capacity: Up to 1,000 active participants


  • Free Plan: Available
  • Paid Plans: $100 to $125 per year per user (plus $159.90 per year per license for Zoom Workplace)
  • Participant Capacity: Up to 1,000

Key Features Comparison

Feature Microsoft Teams Zoom
Price $0 to $12.50/month/user $100 to $125/year/user
Participant Capacity Up to 1,000 Up to 1,000
Meeting Time Limits 60 minutes (free); 24 hours (paid) 40 minutes (free); 30 hours (paid)
Voice Calling
Screen, App, and Document Sharing
Breakout Rooms
Customized Backgrounds

Both platforms offer a rich set of features including screen sharing, whiteboards, breakout rooms, and more. They each have free and paid plans, with the cost of premium plans being $20 or less per user.


Microsoft Teams Plans

Plan Price (per month, per user) Group Meeting Max Duration Max Participant Capacity Additional Apps and Services
Free $0 60 minutes 100 None
Microsoft 365 Business Essentials $4 30 hours 300 None
Microsoft 365 Business Basic $6 30 hours 300 Exchange, OneDrive, SharePoint, Outlook, Word, Excel, PowerPoint
Microsoft 365 Business Standard $12.50 30 hours 300 All above plus Publisher (PC only), Access (PC only)


Zoom Plans

Plan Price (per year, per user) Group Meeting Max Duration Max Participant Capacity Min Number of Licenses Required Large Meeting Add-On
Zoom Basic $0 40 minutes 100 1 No
Zoom Pro $159.84 30 hours 100 1 Yes
Zoom Business $219.84 30 hours 300 10 Yes
Zoom Business Plus $269.88 30 hours 300 10 Yes

Zoom’s large meeting add-on allows expanding the participant capacity to up to 1,000 participants. Zoom also offers a separate plan for large events, accommodating up to 10,000 participants, starting at $79 per month per license.

Setup and Ease of Use

Microsoft Teams

If your team uses Microsoft Office 365 Business or Business Standard, you already have access to Microsoft Teams. Setting up and scheduling meetings is straightforward, but there might be a slight learning curve when integrating with other Office 365 applications. Non-Teams account holders might find the pre-meeting app download a bit confusing, and there have been complaints about the app's reliability, especially on Mac.


Zoom is renowned for its user-friendliness, contributing significantly to its popularity. Setting up meetings is simple, and while you need an account to schedule them, you don’t need one to attend. The Zoom app provides a superior experience and is available on multiple platforms, including Android, iOS, Linux, Windows, and macOS. Users often find Zoom more intuitive and glitch-free compared to Microsoft Teams.


Microsoft Teams

Microsoft Teams integrates with over 250 apps, including popular ones like Salesforce, Asana, and Trello. Paid plans also come with web versions of Microsoft Office apps like Word, Excel, and PowerPoint.


Zoom boasts over 1,000 integrations through its App Marketplace, including CRM tools, marketing apps, and collaboration tools. Notable integrations include Salesforce, Marketo, and Calendly.


Both platforms prioritize security:

  • Microsoft Teams: Multi-factor authentication and encrypted data.
  • Zoom: 256-bit TLS and AES-256 encryption, with optional end-to-end encryption.

Despite past security breaches, Zoom has implemented several new security measures, such as enhanced verification and improved waiting rooms to screen participants.

Customer Support

Microsoft Teams

  • Free Plan: Online help center
  • Paid Plans: 24/7 support via email or chat, phone support from 6 a.m. to 6 p.m. PT


  • Free Plan: Online help center
  • Pro Plan: Email tickets or live chat support
  • Business and Enterprise Plans: Phone support is available

Bottom Line

Zoom is known especially for its exceptional quality, user-friendliness, extensive integrations, and scalability. It's ideal for businesses needing robust virtual meeting solutions with up to 1,000 participants.

Microsoft Teams is best for those already using Office 365 or seeking a cost-effective alternative to Zoom's premium plans. It integrates seamlessly with other Microsoft products, adding significant value to its premium offerings.

Choosing between Microsoft Teams and Zoom ultimately depends on your specific business needs, existing software ecosystem, and budget. Both platforms offer strong features and reliable performance, ensuring your virtual meetings and collaborations are effective and efficient.


As the demand for video conferencing continues to surge, reliable IT and cybersecurity services are more crucial than ever. Contact us to learn how we can help streamline your daily operations.

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