RCS Professional Services Blog

RCS Professional Services has been serving the New York area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Why You Need to Be Familiar with Your SLAs

Why You Need to Be Familiar with Your SLAs

Normal. Usual. Typical. When your business is going well, it all feels “normal”. When you are faced with a major technology problem, however, it can trigger a series of catastrophic issues that interrupt, or in some cases destroy, the equilibrium reached when things are going as they should. This peace of mind is the main reason many businesses owners like you have chosen to sign a service level agreement (SLA) with an outsourced IT provider. Keeping everything “normal” can keep profit rolling in. Today we look behind the SLA to show you how it works to protect your business’ normal.

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Tech Terminology: USB-C

Tech Terminology: USB-C

We often take for granted that people know what we are talking about when we talk about popular connectors, but really how do these systems work? For this week’s tech term, we are going to take a look at something we all have used and probably are actively using: the Universal Serial Bus (USB). We will take a look at the origins of this technology, the development of it, and how it is being used today.

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Internet Explorer Features a Zero-Day Threat

Internet Explorer Features a Zero-Day Threat

Zero-day threats are all over the news when they are discovered, but what are they exactly? In short, zero-day threats are vulnerabilities found in software that are currently being exploited in the wild without the developers having found a fix for them. In other words, the developer has zero days to prepare for such an exploit. One of the latest vulnerabilities of this nature utilizes Internet Explorer, and thankfully, there is now a patch for it.

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How to Keep the Time Spent Dealing with Vendors Manageable

How to Keep the Time Spent Dealing with Vendors Manageable

Let’s face it--you waste countless hours on the phone dealing with vendors for all of your business needs. Whether it’s a new software solution or hardware component, you’ll have to go through someone to get it, whether it’s a big retailer like Amazon or your local Mom and Pop computer store but working with your vendors has several unforeseen costs that you might not even know exist.

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Email Security Basics

Email Security Basics

Email is a modern classic as far as business solutions are concerned, and you’d be hard-pressed to find an office that didn’t use it in some capacity or another. However, because email is so popular, it has become a favorite attack vector of malicious users. Fortunately, there are some basic practices that will help keep your email account secure and your communications private.

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How to Automate the Protection of Your Business

How to Automate the Protection of Your Business

Due to the constantly evolving nature of business technology, it can become difficult to protect every single portion of your network from becoming compromised in the event of a disaster scenario. This might make information technology in the business environment a liability, but the benefits that it provides are unquestionable. Therefore, you need to take measures to secure your network as needed.

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You May Have a Backup, But Could it Be Better?

You May Have a Backup, But Could it Be Better?

Data backup is important for businesses that want to keep their data safe in the event of a disaster scenario, but each organization’s specific needs will vary. One thing is important to keep in mind, though, and it’s that your business can’t afford to not have data backup. In other words, you need to be prepared for any situation so that you aren’t left wondering if you’re ready to deal with a disaster scenario.

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Tech Term: Chromebook, Defined

Tech Term: Chromebook, Defined

Chromebooks are becoming more and more popular with the general technology user, and for good reason. They have features that make them quite desirable for a lot of people, but also due to these features, they aren’t for everyone. This week’s Tech Term is the Chromebook, so let’s take a closer look at what they are and what they do.

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A Physical Backup Has a Place in Your Overall Strategy

A Physical Backup Has a Place in Your Overall Strategy

Physical data backup can be a key part of data backup and disaster recovery. Even if you utilize the cloud for your business continuity solution, there can be no discrediting the importance of having physical data backup. A simple physical data backup can be effective under the right circumstances.

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How Word Got Around in a Galaxy Far, Far Away

How Word Got Around in a Galaxy Far, Far Away

Science fiction is filled with incredible technology, especially in terms of how the characters communicate. This is especially true in the epic space opera Star Wars. Fortunately for viewers like you and me, some of the communication devices and technologies used a long time ago, in a galaxy far, far away, may not be so far off.

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